On Thursday 12 September 2019 around 100 representatives from across the transport sector attended the Women in Transport Autumn reception hosted by KPMG at their offices in Canary Wharf. This year's topic was 'Creating the customer centric organisation of the future’. The panel discussion focused on what makes excellent customer experience (CX), challenges faced by specific sectors within the transport industry, the role of technology in CX and what transport organisations are doing to enhance their focus on the customer.