With the rapidly increasing pace of global change and the growing complexity of everyday life, businesses must have one foot in the present and one foot in the future to deliver competitively superior customer experiences.

At this event, a panel discussion will focus on what is a good customer experience (cx), challenges faced by specific sectors of the transport industry, the role of technology in cx and what transport organisations are doing to enhance cx at the moment.

Speakers include:

• Dr Martin Herbert, Global Customer Experience Lead, KPMG

• Fiona Carleton, Director of Expansion Strategy and Future Operations, Heathrow Airport

• Jacqueline Starr, Managing Director, Customer Experience, Rail Delivery Group.

The panel discussion will be chaired by Robert Nisbet, the Rail Delivery Group's Director, Nations & Regions and broadcast spokesperson for the rail industry.

After the formal session, we hope that you will join us for networking over drinks and canapés.

This event is open to non-members so is a great opportunity to introduce your friends and colleagues to Women in Transport.

This event is now full. If you would like to add your name to the waiting list, please complete the form below

Our thanks to our hosts for their generous support: